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Research Partner
Business Advice & Consultancy
CXINLAW is the legal sector specialist in developing Client Experience Excellence. The company developed the first UK report on Client Experience in Law in 2012 and has been at the leading edge of developments in the field. CXINLAW opened its Australian office in 2015 headed by Director, Carl White, who is one of the co-authors of the report.
CXINLAW are experts at Client Experience in Law and will help you and your firm develop outstanding levels of CX performance.
CXINLAW is a trading division of CXE City, an international consultancy specialising in developing Client Experience Excellence for Law firms. The company developed the first UK report on Client Experience in Law in 2012 and has been at the leading edge of developments in the field. The company opened its Australian office in 2015 headed by our Director, Carl White, who is one of the co-authors of the report.
The results of the research ‘First Impressions Convert: Increasing Law Firm Profitability From the First Touch-point’ has revealed some significant and very expensive service failings amongst Australian law firms.
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