In the wake of the pandemic, we have seen that a shift of such magnitude has catalysed some businesses, who have in fact thrived in the face of adversity. A number of research studies indicate that a key driver of these companies’ success is that their people/employees became the central focus, as well as articulating a company purpose. We also witnessed that leading through crisis demanded a different kind of leadership.
Empathetic leadership and courageous authenticity featured in many of the boardrooms, factory floors and across Zoom screens of those organisations who survived the peak of the global recession and were brave enough to reinvent and transform their businesses.
For those of us who have been leading purpose-driven and values-led organisations for some time, putting people before profit is not new. Fostering a deep connection to a shared purpose is fundamental to ensuring a healthy culture, which results in higher productivity.
Key takeaways from this session include:
- If people are truly at the heart of your business model, productivity and profit will follow.
- Understand and articulate your organisation’s purpose and create a culture and structures that help you to live it.
- Elevate employee experience to the same level of importance as client experience and financial performance.
- Empathetic leadership and courageous authenticity are fundamental to a thriving and productive culture.
