Monica Smith

With over 14 years’ experience in legal support roles, Monica brings a unique perspective and proven track record to her role as Office Manager at WGC Lawyers. Monica oversees a wide range of operational functions including payroll, human resources, IT services, marketing and general office support.

Playing an integral role on the firm’s Executive Committee, Monica actively contributes to strategic decision-making and planning. Monica’s deep understanding of the roles and requirements of both professional and support staff and the importance of the relationship between the two, enable her to identify and implement innovative solutions that boost operational efficiency and client satisfaction.

She is known as the firm’s “go-to” person, coordinating staff resources and implementing initiatives to boost employee wellbeing and enhance the client experience. Monica is passionate about innovation and developing processes and procedures that leverage the latest industry trends. She is constantly seeking opportunities to streamline operations, improve efficiency, and enhance the overall effectiveness of the firm.

Monica was born and raised in Victoria and has lived in several different cities and states across Australia – the upshot of having a partner who previously served in the Australian Defence Force. With experience in legal support and paralegal roles across various practice areas at several boutique and national firms, Monica brings a wealth of knowledge and expertise to her position. She completed a Bachelor of Management in 2017 and is committed to professional development.

Outside of work, Monica has a young family and is kept busy with children’s sporting commitments and keeping up with washing! Her true passions lie in travel and catching up with family who live interstate.