The 2024 ALPMA Summit + ALTACON, 11-13 September, went off with a 🎆 bang! 🎆 Check out the photos, research and 2025 dates.
NZ Seminar | Developing a Client Experience Advantage for your Law Firm
Ōtautahi | Christchurch, NZ
17 October 2024
1:30 pm - 3:00 pm NZDT
Anderson Lloyd, Floor 2, The Regent Building 33 Cathedral Square,
Ōtautahi | Christchurch, NZ
1 hrs
Carl White
| Topic | Business Development & Marketing, Leadership | |
| Type | Seminar | |
| CPD | 1 - New Zealand CPD | |
| Pricing | NZD $79 |
| Full Member | Free |
| Online Member | NZD $39.50 |
| Affiliate | Free |
| Associate Member | NZD $39.50 |
Contact us for assistance.
Non-members must be eligible for alpma membership to attend.
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Proudly Supported By
Presented by
Carl White, PwC Newlaw
With changing client expectations informed by the broader service world that we all inhabit as consumers, combined with technology and advances in AI - it has never been more important to reimagine the experience of your clients, your employees and opportunities for your law firm to differentiate and grow. Carl White is a recognised leader of Client Experience in law and a Director of PwC's legal transformation practice (Newlaw). In this engaging workshop for leaders and potential "CX" champions in your firm, Carl will share the building blocks in successfully embracing CX with your people to "wow" your clients and set your firm apart.
Carl will share his practical expertise and insights in working with firms, bringing to life the following areas in an interactive session:
- Understand what Client Experience (CX) is and why it matters in law
- Recognise what clients value most and least about a legal service
- Discover where the opportunities are to elevate the clients journey
- Appreciate how every role in the firm is important to client success
- Learn how to mobilise and tap into the potential of CX at your firm
If you know Carl, you'll know he brings his engaging style and deep expertise to the conversation, and you'll return to your firm with informed, excited and prepared to take things further.
Presented by
Carl White
Director at PwC Newlaw
Founding Director and Principal at CXINLAW
Carl entered the legal profession with Ashurst (UK) in 2002 and founded CXINLAW in 2012. Since that time he’s led a passionate team of legal people and experience makers who develop the service culture and client experience advantage of law firms. Carl has expertise in L&D and employee experience, OD and service design. He studied theatre arts and practice at the Royal Academy of Dramatic Art (RADA) in London before forging a unique career path in the services sector and law. In 2019 Carl became a faculty member and Distinguished Fellow at the Centre for Legal Innovation. Carl has authored market-leading research supported by the College of Law and ALPMA and is now a recognised expert in law for Client Experience.
Carl joined PwC NewLaw as a Director to scale CX and legal transformation on the global stage in 2021.
As a founding director of CXINLAW in the UK and Australasia, Carl has a background in employee engagement, customer experience management, organisational development and training within law and 15 years’ experience in retail operations.
Passionate about the impact of Client Experience Excellence in professional services, Carl White entered the legal sector with Ashurst (UK and Europe) in 2002. He co-authored the highly-regarded ‘Customer Experience in Law’ report in 2012 and led the market-leading Australian CXINLAW research in 2015 and 2018 that examines the Client Experience Advantage for law firms, in association with ALPMA.
In 2018 Carl was invited to become a faculty member of the Centre for Legal Innovation at the College of Law. He has presented on Client Experience to Australia and New Zealand law societies, Law Institute of Victoria (LIV), and ALPMA. He is the former Vice President of the Continuing Legal Education Association Australasia (CLEAA) and faculty member of Queensland Law Society teaching client care and Client Experience on the Practice Management Course (PMC). Carl is acknowledged as a Client Experience champion and influencer in the legal sector.
