RSM Australia unified 32 offices with iManage Work 10, saving $1.5M and boosting productivity. Discover their digital transformation success for enhanced efficiency and growth.
RSM Australia, a leading accounting firm with 32 offices and over 1,750 employees, faced a significant challenge: using and maintaining multiple disparate systems across its extensive footprint. This fragmentation hindered efficiency and collaboration, presenting a clear obstacle to the firm’s growth and productivity. The leadership team envisioned a unified platform where all staff, regardless of location, could use the same tools and store all content in a single system. This vision led them to upgrade to iManage Work 10, a decision that ultimately saved the firm nearly $1.5 million.
The Business Challenge: Thirty-Two Offices, Thirty-Two Ways of Working
RSM Australia’s regional offices, many geographically remote, struggled with challenges around internet access that limited their overall capabilities and collaboration opportunities. This relative isolation led to another issue: each office developed its own way of working.
Mike Peters, ECM & Information Management Manager at RSM Australia, explained the situation: “When you have 32 offices all operating in different ways, everyone’s grasp of the situation is limited. We needed to demonstrate the problem, identify the challenges we were facing nationally, and define the scope of it. Once we all understood the problem, it was ‘What can we do to resolve this?’ and they were all in.”
A Unified Approach for Efficiency and Growth
Senior leadership at RSM advocated for a unified approach that would see all geographical locations working on the same platform. This was a crucial part of RSM’s 2024 business strategy, which prioritized building and embedding digital capabilities to drive efficiency, growth, and competitiveness.
“We knew that to keep RSM competitive, we needed to provide a modern experience to our workers as well as end-user support on any device, at any location,” Peters said. “And we filled those requirements with iManage Work 10.”
The Solution: iManage Work 10
Having used older versions of iManage clients for over a decade, RSM Australia decided to upgrade to iManage Work 10 as part of their project to consolidate the firm’s data, optimize processes, and enable the business to scale. The firm’s leadership recognized that iManage Work 10 could provide the necessary tools to standardize and streamline operations across all offices, enhancing both efficiency and collaboration.
The upgrade to iManage Work 10 brought several benefits:
- Unified Platform: All staff across 32 offices now use the same tools, significantly improving collaboration and efficiency.
- Enhanced Productivity: The new system optimized processes, allowing the firm to increase productivity and scale operations effectively.
- Cost Savings: Consolidating disparate systems and optimizing processes led to nearly $1.5 million in savings.
The Power of Being Understood
As a founding member of the RSM global network, the world’s sixth-largest network of audit, tax, and consulting firms, RSM Australia is committed to sharing skills, insights, and resources. The firm’s client-centric approach is based on a deep understanding of its clients’ businesses, empowering clients to move forward with confidence—a philosophy they call “The Power of Being Understood.”
By upgrading to iManage Work 10, RSM Australia has not only standardized and optimized its processes but also positioned itself for future growth and success. The leadership’s vision of a unified platform has become a reality, driving significant savings and operational improvements.
Discover how the iManage platform can transform your organization, enhance productivity, and drive growth. Contact us today to learn more about our solutions and start your journey toward a more efficient and collaborative future.
