28 October 2020
Four Steps to Creating a Culture of Service Excellence
How does your law firm look and sound to prospects and clients? Successful firms treat new enquiries as the start of the relationship and an opportunity to ‘be there’ for someone who has made the time to call them. A good client experience continues through every interaction to build rapport and gain an understanding of your client’s needs. Get it wrong and the result is the unnecessary loss of new opportunities and ‘promotors’ of your firm.
Carl White, PwC Newlaw
Business Development & Marketing
